„Life is too short, not to talk to each other.“
Conflicts between colleagues, disagreements between teams and their leaders or problems at management level often waste a lot of time, and with it, money.
We want to help you see through the one another’s „glasses“ and by doing this, find individual solutions to your problems.
As long as the conflict is on the level of content and positions, we offer conflict facilitation.
For conflicts that have already reached a personal level, we offer mediation.
Everyone involved in the conflict. Willingness to find a solution. Candor. Time.
That’s what we need on your part.
We will go through a process of seeing the other party’s point of view and will throw light on where the conflict is coming from. We will direct you in searching for and finding solutions. Finally, we will record the result in an informal contract and will give you some pointers as to how you can deal with conflicts better in the future.
The content is the parties’ responsibility - You decide what we talk about. So often, the issue is not the issue. Why not find the real one and deal with it?
Focusing on your interests - We want to help you find an individual solution. Not only legal or economically flawless results should be the goal, but rather EVERYTHING that is of importance to you can be useful in finding a final solution.
Focusing on the future - We don’t want to spend hours dwelling on the past, but instead want to look forward.
Finding a consensus - We want a settlement everyone can agree to. There will never be a binding outcome against the will of one party.
Confidentiality - We make space for openness. Anything voiced within this setting will not be used against you in the further process. Both parties agree to this in advance.
Here are some of the methods we like to use when moderating a conflict:
Our mediators have basic training in law and/or psychology, as well as specifically being trained as mediators. Their training meets the requirements of the "Bundesverband Mediation e.V."
Mediation is a method for dealing with conflicts. The conflict parties develop a future oriented solution together with a person, who is not involved in the conflict (mediator). The solution-finding process consists of five phases, that build upon each other.
In the first phase we try to get to know each other. Personally and content-relatedly. We want to get to know you and your concerns. You want to know about us and about how mediation works. If we find an agreement, we form a cooperative contract.
In the second phase, we dig into the content-related part of the conflict. Each party is given the opportunity to describe the problem from their point of view. The topics are recorded and then put in a processing sequence by vote.
The core of mediation is the third phase. The goal is to identify the interests, needs and concerns that form the different views. Once these have been identified, an understanding for the other party can grow.
In a brainstorm, we will collect all the possible and impossible solutions you come up with. Then, in the next step, we will filter out the ideas that can actually be realized.
The solutions, that have been developed, are recorded in writing. Individual points can be assigned to a person responsible. If it is wished, a review can be arranged four to six weeks later to encourage and ensure liability.